In 2005, after a thorough process including DISC and other assessments, I hired a controller, Bob, for my $12-million-annual-revenue manufacturing business. Despite early evidence that the staffing decision was not a fit, I suffered with it for two years, determined to make it work. In 2007, I made the long-overdue decision to go back to the drawing board. After another thorough process, this time with John’s help, a hire was made. A new controller, Mark, was put in place to run our now $20-million-annual-revenue business. After a month, I was convinced I had made another mistake, and this time was determined not to suffer with it for two years but rather take immediate action. I called John and said, ‘…talk me off the ledge. I’m afraid I’ve made another mistake, but I don’t want to overreact based on my traumatic experience with Bob, stubbornly sticking with a bad fit for two years.’ John did talk me off the ledge, he reinforced and provided insights to Mark’s personal style and what I needed to do to help him through the on-boarding process. John predicted, ‘…if you hang in there, Mark will do great things for you….’ John was correct. Today in 2010, Mark remains a perfect fit, as controller and key contributor to our now $38-million-annual-revenue business. Without John’s insight, I would likely have compounded my first staffing error with a second one.